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Agents price verbal exchange and versatility from insurers – Allianz

Agents need higher verbal exchange and extra of a personalized effect from insurers when coping with advanced claims, in keeping with a brand new survey via Allianz.

The survey requested which facets of the claims procedure had the most important affect on agents’ paintings and the provider they supply to shoppers.

Respondents mentioned the full smoothness of the declare was once a very powerful issue, particularly for easy claims. They might additionally respect extra common verbal exchange from insurers’ claims handlers, and much more so over the telephone or head to head or thru are living chat mechanisms, somewhat than e mail.

It discovered that over two thirds of claims-handling agents mentioned they spend a minimum of 3 quarters in their time coping with easy and easy claims, as adversarial to people who are extra advanced or top price (over £100,000).

The agents surveyed additionally welcome insurers being versatile and offering get right of entry to to professionals when required.

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Nick Hobbs, leader distribution and areas officer at Allianz Industrial, mentioned: “Agents are repeatedly having a look at the place they may be able to upload price to the insurance coverage procedure for the buyer, and sophisticated or specifically huge claims are cases the place they truly turn out their mettle.”

“Agents need as a way to connect with insurers without delay relating to claims. The trade, as a complete, has to concentrate on verbal exchange all the way through the claims procedure via providing extra touch, with common updates on timelines and growth.”

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